FREQUENTLY ASKED QUESTIONS

Maximum 2 persons are allowed to stay in one room, however the Junior Suites and Suites give the possibility to place an extra bed in the room. We can place a maximum of 1 extra bed per room due to fire safety regulation.

Discover the comfort of our family rooms. Children below 12 years stay for free. Children aged 12 and above pay the same rate as adults. We look forward to hosting your family for a delightful stay. Book your family stay and enjoy an exquisite time in Amsterdam together.

Our Junior Suites and Suites give the possibility to place an extra bed in the room. The price for an extra bed is € 70.

Please be informed that this is a request and that we cannot guarantee bed preference. Naturally, the front desk will try to accommodate your wishes upon check in.

We are able to book your preferred newspaper in advance at the time of booking.

We are a non-smoking hotel as per Dutch law. We have a designated smoking area outside in front of the hotel.

All of our rooms have wall sockets that are suitable for English, Swiss, French and Dutch plugs (type C and F). For United States travelers, we recommend to bring an adapter.

All of our rooms have a Nespresso machine.

Not all of our rooms are equipped with a Japanese toilet. Only our Panorama rooms and luxury suites have this feature.

All our hotel rooms are equipped with air conditioning.

Each room is equipped with an iron and ironing board. You will find both in the wardrobe.

National and selected international TV channels are available at no charge. In some hotel rooms a Chromecast is available to stream your favourite series from your own device to the television.

At www.douxestore.com you can see our selection of pillows, sheets, mattresses, beds and box springs.

We offer a ”stay a little longer” package as of €120. Enjoy the Okura-experience a little longer by upgrading your reservation with a early check-in. You can request this package via reservations@okura.nl. Be aware it is up on availability.

You can store your luggage at the hotel and enjoy lunch at Serre, or start exploring the city of Amsterdam.

Be informed that all our guests leave a cash deposit or credit card authorisation. There are two ways of handling the deposit: Guests can either leave a cash deposit of € 200 per night to cover the room charge and incidentials in our restaurants or Nagomi Spa & Health. Or guests can let the hotel take a pre-authorisation on their credit card of € 100 per night. (A credit card pre-authorisation is much like any other charge on a credit card, except instead of actually debiting funds from the cardholder the hotel puts a temporary “hold” on the funds for the duration of the hotel stay.)

We offer a ”stay a little longer” package as of €109. Enjoy the Okura-experience a little longer by upgrading your reservation with a late check-out. You can request this package via reservations@okura.nl. Be aware it is upon availability.

You can store your luggage in the hotel and enjoy one more day in Amsterdam with no hassle.

We have our own ample parking facilities. The parking fee is € 6,50 per hour. Hotel guests pay € 65 per 24 hours.

Okura’s gift card can be bought and picked up 24 hours a day at the Front Desk of Hotel Okura Amsterdam. If you are not around, you can purchase the gift card via our Reservations team. 

We would be more than happy to store your luggage before and after your stay.

You have to be 18 or older to make a booking or reservations at our hotel. The legal age for purchasing and consumption of alcohol in the Netherlands is 18 years.

The hotel is located in cosmopolitan De Pijp neighbourhood and the Museum Quarter is an easy, scenic stroll from the hotel. Amsterdam’s hot spots are easily accessible via public transport or try the Dutch way and go by bike.

De Pijp area, in which the hotel is situated, is one of the friendliest areas in Amsterdam where lots of families live. Please do not worry about your safety at night. Just take the precautions you would normally take when visiting a busy city.

From Schiphol International Airport to the hotel will take approximately 15 minutes by car.

Reservations for groups larger than 7 persons can be made with our Restaurant Reservation Department via +31 (0) 20 6787450 or restaurants@okura.nl.

We kindly ask you to take our dress code ‘smart casual’ into account (no shorts above the knee (men), no flip-flops and no caps or hats).

We recommend this to ensure a smooth dining experience. The dishes in our restaurants are very delicate and time consuming to prepare. Deciding the menu last minute can result in longer waiting times.

You can always share your preference with us. We do our utmost best to give you a window table, but we cannot give any guarantee.

We want everyone to enjoy our gastronomic experience, whatever your dietary requirements are. Please share any dietary or allergy information with us beforehand.

Our restaurants are incredibly popular, which is why we have cancellation policy at Ciel Bleu, Yamazato and Sazanka. Your credit card details are used to guarantee your reservation. It will not be charged, unless you cancel after 3.00 pm on the day of the reservation or fail to cancel at all. In that case a cancellation fee is applicable.

We offer 24 hour room service. The room service menu is available in every room.

Although both Japanese, these two restaurants offer two very different experiences. In Teppanyaki Restaurant Sazanka the chef will cooking at your table on a hot griddle. You will be seated at larger tables which you share with other guests, resulting in a vibrant atmosphere. In Yamazato Restaurant, on the other hand, the authentic and delicate Japanese Kaiseki cuisine is served in a traditional and more intimate setting.

You are certainly welcome to choose a menu beforehand, however, you are not required to do so if your party consists of 8 guests or less. You may choose a menu or decide to eat à la carte in the restaurant as well.

In Sazanka, we have a limited sushi menu available for our guests, which is served from the Yamazato kitchen and can therefore only be ordered before 9.30 pm.

Serre exists of one open space. Therefore, it is not possible to dine in private in this restaurant. However, two large tables are located in the middle of the restaurant which are very convenient for groups.

Twenty Third Bar is open to non-hotel and hotel guests alike.

This depends on your booking. You can find this in your confirmation email. If it is not included, you can add it to your booking by contacting our Reservations Department via reservations@okura.nl or +31 20 6788 300. The price for the breakfast is €40 for an adult. For children, the following prices apply: free of charge until the age of 3, €20 for the ages 4 until 11, €40 from age 12.

For children, the following prices apply: free of charge until the age of 3, €20 for the ages 4 until 11, €40 from age 12.

We offer you serviced breakfast buffet. Depending on the occupancy of the hotel, breakfast will be served in your room via room service or at Le Camelia. You will be informed about this upon check-in.

Please contact our Front Desk via info@okura.nl. They can send you the invoice of your last visit.

This depends on your credit card company. Directly after check-out, we will release the deposit from your credit card.

For a room booking, we only charge € 0.01 to your credit card in advance. We do this to avoid credit card fraud. The € 0.01 will be deducted from your total invoice.

We can send you an authorization form or paybylink to guarantee or settle the reservation or booking for someone else.

You can pay with the following payment methods: American Express, China Union Pay, Diners Club, Discover, JCB, Maestro, MasterCard and VISA. You can also use ApplePay in the hotel.

You can cancel your restaurant reservation until 3.00 pm on the day of the reservation free of charge. If you cancel after 3.00 pm a cancellation fee per person is applicable.

Please send your document to the concierge and ask them to print your documents. They are more than happy to assist you.

We do have a business centre in the basement of the hotel.

To use the internet, please select ‘’Okura’’. No username or password is required.

Pets are not allowed, exceptions are made for official service dogs.

Interested in discovering the city or more of what the Netherlands has to offer with a private chauffeur at your side (with or without a guide)? Please let us know and we can arrange various cars to suit your preference. Mercedes E class for €122.50 per hour

Mercedes S class for €152.50 per hour

Mercedes minivan for €167.50 per hour

Tesla Model X or Mercedes EQA for € 152.50 per hour

Bus (max. 50 persons): € 275 transfer/hour. Please note that in case of an airport pick up, an extra € 15 per transfer applies (parking costs).

We sell 24, 48 and 72-hour public transportation tickets at our front desk. Costs are €8.00 (24), € 13.50 (48) and € 19.00 (72).

We have a taxi stand in front of the hotel, where taxis are ready to pick you up immediately.

Hotel Okura Amsterdam has its own bikes that can be rented via the concierge. Costs are € 18.50 per 24 hours. If you would like to make use of the bike rental service, please contact the concierge via concierge@okura.nl or via +31 (0)20 6787444.

We can arrange a babysitter. Costs are € 45 per hour and after midnight € 55 per hour (+20€ taxi fee). Please note that there is a minimum of three hours for this service.

Only guests from the hotel or Nagomi Spa Treatments or members can make use of the facilities in Nagomi Gym & Wellness.

The swimming pool is heated to a comfortable 28 degrees Celsius.

The swimming pool is 18 meters long and therefore perfect for swimming laps.

At Nagomi Gym & Wellness, use of the indoor swimming pool, hot tub, sauna and gym is included in all hotel stays. For treatments you visit Nagomi Spa Treatments.

In case you misplace any personal belongings during your stay, we kindly request you to submit a lost item report through Faundit. Once the report is submitted, we will diligently search for your lost items. If a match is identified, an email notification will be promptly sent to you.

Should you choose to collect the item in person, we will request you to complete a simple handover form upon retrieval.